Support FAQ
The skalex exchange platform currently supports the following cryptocurrencies:
Yes, skalex supports Google Authenticator and email-based 2FA.
No, KYC verification needs to be done manually or skalex can implement a KYC verification provider as a customization.
White label means that we set up and customize the exchange with your branding, symbol and content.
In general, the exchange with standard functionality can be deployed within 7 days. It is highly advisable to first tell all branding customizations in the front end as well as the exchange functionality in the test installation before opening the exchange to the public. If you require further customization after the initial consultation this will delay the Go Live date as the customizations need to be developed and tested. If you want to receive information about the estimated implementation time for added features we’re happy to provide an estimation.
Requirements from business perspective:
Legal requirements:
Technical requirements:
No, the source code is not provided with the exchange license. However, if you purchase a license you can also separately purchase the source code.
You can setup currency pairs (markets) by pairing any of the currencies listed on your exchange, provided you have liquidity for those trading pairs.
The skalex exchange is very flexible and can handle fungible goods, such as:
There is no limit on fees. You can setup any fee or absolutely no fee. We support two methods for fees: Buyer-Seller fee and Maker-Taker fee.
No, but we can advise you on the most suitable hosting provider and location. We can also do the setup for you.
No, only with the purchase of the license you get a testing environment in addition to the staging & production environment. But we do have a free demo available.
We don’t engage in commission sharing, we provide the license on an annual renewal basis only.
This depends upon how we choose to implement the exchange and the ICO/STO. If the exchange is setup after the ICO/STO ends, then we can use the ICO/STO user accounts database to setup the exchange.
The implementation of payment processing is a separate business case and can be done as a customization request.
Yes, this is subject to the compatibility of the cryptocurrency with the skalex platform. If the cryptocurrency is not compatible we can add support for this cryptocurrency as a customization.
Yes, we allow an inspection of the source code in a closed sandbox environment.
The programming languages that are used in the various components are PHP and Java.
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PRIVACY STATEMENT | LEGAL & CONTACT DETAILS
Most ICOs/STOs require participants to download an entire blockchain and set up a local wallet. This can exclude investors who are less technically savvy, seriously restricting the market for support. skalex’s system facilitates multi-currency funding from a wide variety of platforms, whether it’s an exchange trading account or hosted wallet like Coinbase or BitPay.
Most ICO crowdsales are only open for 3-8 weeks. Many ICO holders want a custom exchange so their coins can be traded after the official launch. skalex has been developing cryptocurrency exchanges since 2013, and we can develop an exchange tailored to your project’s needs.
As veterans of crypto-exchange software development, we understand the importance of security. Our software’s multi-layered security system provides our exchange partners the strongest protection at all times.
The cxClient is the frontend user interface of our exchange software. It is responsible for rendering everything that investors (end users) see in their browser.
It allows users to sign up, log in, place buy / sell orders, view their trade history / purchased tokens, view balances, deposit/withdraw digital assets, upload KYC documents and view charts.
Changes to the design and layout all take place in the cxClient. The cxClient also features Google Authenticator and email-based two-factor authentication as security measures on the frontend side.
The cxServer processes everything that comes from the cxClient side. It retrieves the user input from the cxClient and then writes it into the database cluster.
Put differently, the cxServer is the API between the cxClient and database cluster.
If an investor signs up, for example, the cxClient forwards the input information to the cxServer which subsequently writes the information into the database cluster.
skalex Software provides the option of adding a wide range of extra features, which allows an even better customization of the exchange.
From liquidity features like the Internal Distributed Shared Orderbook (DSO) to security and admin features such as KYC Implementation or the Token Holder Discount Program, we offer options that guarantee high flexibility, security and customization.
The cxEngine module matches trades on the exchange.
Moreover, the cxEngine is also responsible for providing the data in the order book, reviewing and executing transactions, and calculating account balances.
The cxWallet is the multicurrency wallet module which stores all cryptocurrency funds.
If an exchange offers three tradeable cryptocurrencies (e.g. Bitcoin, Ethereum and Litecoin), the cxWallet will contain three separate wallets. Each wallet will be synced up with each cryptocurrency’s respective blockchain.
The cxAdmin module provides the administrative interface for the exchange operator.
cxAdmin It is the equivalent of a business intelligence and management software. Within the interface, admins can approve deposit/withdrawal requests, manage KYC requirements, create and answer support tickets, modify trading fees, and manage cold storage functionalities.